Cover every account.
Without adding a single CSM.

One agent per account, one memory of every conversation, and a human only where it counts.

Fully autonomous

AI CSM

An AI customer success manager on every account you were never able to staff

Book of business 4,212 accounts

Northwind Labs$14K · Tier 3 No owner Renewal nudge sent

Harbor Analytics$9K · Tier 3 No owner Setup question answered

Cedar Health$22K · Tier 2 No owner Usage drop flagged

Tilde Software$7K · Tier 3 No owner Onboarding chased

Brightlight Energy$18K · Tier 2 No owner Invoice query resolved

1,247handled today0 touched by a human

A dedicated CSM on every account, 1:1 instead of 1:200
90 to 95% handled autonomously, day and night, in your brand's voice
It escalates with the reply already drafted, never a blank page

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CSM Workbench

Agentic CS Platform

The workbench your named account CSMs work in, with the drafting already done

Milestone Inc. Renewal in 34 days 72health

Ready for you

QBR deck14 slides, from real usage

Renewal plan3 options, priced

Check in emailDrafted in their voice

Edit Approve & send

8 to 10 hours back per CSM, every week
A QBR or EBR deck in 45 seconds
Health across the 6 pillars, with 100+ agents in the library

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One platform, two ways to run it. Take either, or both. They share the same memory of your customers.

Book a demo

25 days, no credit card. The trial covers the Agentic CS Platform. AI CSM ships with guided setup and goes live in 2 to 4 weeks.

Trusted by enterprise customer teams GRR up, admin down, no added headcount

AI CSM

An AI CSM for the accounts
nobody had time for.

Not a campaign tool with AI bolted on. An AI customer success manager on every account, onboarding, answering and nudging day and night in your brand's voice.

One agent per account. Not one campaign for all of them.

A digital CSM sends the same thing to everyone in a cohort. This one opens a single account and reads it: the tickets, the usage, the past replies and your knowledge base. Give it your playbooks and your CSMs' voice, pick the surfaces, and it handles 90 to 95% end to end.

brightlightenergy.com Rosie · AI CSM

R Proactive · adoption Hi Dana, your ops leads are still exporting reports by hand. Scheduled Reports saves about three hours a week. Want me to turn it on?

D Reply, two hours later Yes please. Does it cover all our branches?

R Same thread · answered All twelve are covered. It is on, the first reports land Monday, and here is the two minute setup for your leads.

Direction, not 75+ manual playbooks

You give the goal and the guardrails. The agent reads the account and works out the play, instead of you maintaining branches.

Rules you maintain

Brittle. You keep every branch.

One direction

Drive adoption of feature X

Send the adoption emailNudge in app insteadHold, nothing to add

It picks the play, and the moment.

One memory, every surface

Email, community and in app are the same conversation, so nothing gets asked twice. And it keeps improving: every new ticket, call and reply feeds the same memory.

Community

In app

One memoryIt already knows the history

Meet your customers where they are

Email, Slack, in app chat or your portal. They talk to it the way they would talk to anyone on your team, and it answers where they asked.

Email Replies in the thread

Slack In your shared channel

In app chat While they are stuck

Portal Follows up on the ticket

One agent, one memory, whichever one they pick

See how AI CSM works →

Agentic CS Platform

The agent does the drafting. Your CSM decides.

QBR decks, account plans, health scores and renewal plays, ready before your CSM asks for them. The Agentic CS Platform works the named accounts your team owns, doing the preparation that eats their week and leaving them the judgment calls.

QBR agent

Usage

Health

Risks

Next steps

EditGenerated in 45s

And the platform around it

Approvals wherever you want them, per agent and per segment
Agent Studio to build your own plays without an engineer
100+ prebuilt workflow templates to start from
Its own version of the agent for each CSM and each segment

8 to 10 hoursback per CSM, every week

Explore the platform

Ari Hoffman, Head of Customer Experience at Skyflow — **Ari Hoffman**Head of Customer Experience, Skyflow

Knowledge graph

Claude and ChatGPT bring the reasoning.
Statisfy brings the customer.

Your team already uses them to draft, summarise and analyse. Statisfy supplies what they cannot know on their own: one resolved record per account, built from the systems your customers actually live in.

Surfaces Wherever your customers already talk to you.

In appCustomer portalCommunity

Agents Both products, one brain. Through our MCP server, the same memory answers inside Claude.

AI CSMAutonomous, for the long tailAgentic CS PlatformNamed accounts, CSM in controlStatisfy MCP serverAsk your customer data from inside Claude

Memory · the customer knowledge graph what the models are missing One record per customer. The same person across Zendesk, Gong and the renewal, who the economic buyer really is, and what was promised on the last call.

Every conversationProduct usageTickets and callsRenewalsStakeholdersDocs and playbooks

Governance why you can let it act A persona per CSM, guardrails per segment, approvals where you want them, and a contact budget that caps how much any account hears from you.

Persona and toneGuardrails per segmentApprovalsContact budgetAudit trail

Data layer · 50+ native connections Salesforce, HubSpot, Zendesk, Gong, Snowflake, Jira and 44 more. Bidirectional, so what it learns goes back.

+34 more

Onboard in 2 to 4 weeks. Skyflow hit 80% health score accuracy in 30 days.

See the connections → Build versus buy →

Customer stories

Teams who already run it this way.

All customer stories →

Conversational Intelligence “Our GRR is up 2%+ in 2025 with Statisfy and their actionable customer health insights. The visibility we have now into account risk is night and day.”

Deepak KumarChief Customer Officer, Observe.AI Read story →

Identity Automation “Statisfy has been pivotal in helping our post-sales team identify and act on expansion signals to hit our NDR goals — and flag customers who are a churn risk.”

Belsasar LepeCEO, Cerby Read story →

Digital Experience Platform “Our previous CSP gave us lagging indicators. We wanted insights from actual outcomes and conversations — not assumptions. Statisfy changed that completely.”

Benu AggarwalFounder & CEO, Milestone Inc. Read story →

Employee Experience “What stands out most are the outcomes — better risk identification, a more efficient team, and the ability to surface customer insights to cross-functional teams who'd never had visibility before.”

Jaibharat ValluriSVP Customer Experience, Simpplr Read story →

Chaos Engineering “The sentiment analysis is genuinely different. For the first time we're catching customers who are quietly disengaging — bills paid, usage stable, but already deciding to leave. Statisfy sees it early.”

David CoughlinCEO, Gremlin Read story →

Data Privacy “Amazing platform allowing us to connect different systems to understand context and sentiment collectively — we now have a unified intelligence layer for our entire customer base.”

Ari HoffmanCustomer Success, Skyflow Read story →

Trust

Security is the foundation here.

Built from the ground up to safeguard customer data. Statisfy is SOC 2 Type II attested and ISO 27001 certified, and is GDPR, CCPA and HIPAA compliant.