A Success in Progress

Accelerate your path to being the best CS Professional you can be by learning from the wisdom and insights of world-class Customer Success Professionals.
Myth: High adoption rate means low churn

With Jim Mercer, Global CS leader, and ex-Global Head of CS, Zoom

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Myth: CS teams don’t need sales skills

With Nadav Shem-Tov, Founder & CEO, NST Success Consulting, ex-Senior Director - Customer Success at Gainsight

Why I Started Statisfy: Building NextGen AI Native Customer Intelligence

By Navin Agrawal, Co-Founder and CTO, Statisfy

Myth: Enterprise customers need more human resources

With Sunil Joseph, former Global Vice President, Customer Success, Stack Overflow

Myth: CSMs spend most of their time on relationship building

With Luke Diaz, Director of Customer Success at AppZen, and Founder of DBT Ventures

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