Privacy Policy

Overview

Statisfy, Inc. operates an AI-native customer intelligence platform that helps businesses elevate customer relationships. Our platform aggregates customer data from multiple sources and uses artificial intelligence to derive insights and recommend next steps. This privacy policy provides the framework for how we handle personal data through our services and website, including how artificial intelligence is used in delivering them.

Applicability

This policy applies to personal data collected through our Services and websites, where Statisfy acts as a controller of that data.

It does not govern information processed on behalf of customers under separate agreements. When our customers upload, connect, or otherwise submit data to the Services ("Customer Data"), Statisfy acts as a service provider and processor, and our handling of that data is governed by our agreement with the relevant customer and our Data Processing Addendum, not by this policy. Individuals whose personal data appears in Customer Data should direct requests to the Statisfy customer that controls it; we will assist that customer in responding.

Data Collection

User-Provided Information

• Feedback, correspondence, and reviews
• Usage patterns and service interaction data
• Marketing preferences and communication engagement
• Other information disclosed at collection time

Third-Party Sources

We obtain data from marketing partners, publicly-available sources and data providers for marketing and personalization purposes.

Automatic Collection

We automatically collect device information (OS type, IP address, identifiers, language settings, location), online activity (pages viewed, time spent, click data), and email engagement metrics.

Collection Tools

We use cookies, local storage technologies, and web beacons for tracking and functionality purposes.

Artificial Intelligence in Our Services

How we use AI

Our Services use AI and machine learning to summarize and analyze customer interactions, generate documents such as briefs, account plans, QBRs and draft communications, produce predictive signals including account health scores, risk indicators and next-best-action recommendations, and automate workflows that customers configure. These features operate on Customer Data supplied or connected by our customers.

AI-generated insights, scores and recommendations are provided to our customers' personnel, who decide what action to take. Statisfy does not use AI to make decisions about individuals that produce legal or similarly significant effects without human involvement.

We do not train models on Customer Data

Statisfy does not use Customer Data to train, fine-tune, or otherwise develop AI or machine learning models. Customer Data is processed only to generate outputs for the customer that submitted it.

We contractually require our AI service providers not to use Customer Data transmitted through the Services to train or improve their models, and to retain it only as needed to return a response.

AI service providers

To deliver AI features, we transmit data to third-party model providers acting as our subprocessors. A current list of subprocessors, including AI model providers, is available upon request and is maintained in accordance with our Data Processing Addendum.

Data Usage

• Service operation and improvement
• Delivering AI features, including summarization, generation, prediction and automation, as described above
• Customer communications and support
• Direct marketing communications (opt-out available)
• Research and development, including creating aggregated, de-identified, or other anonymous data. We do not use Customer Data to train AI models.
• Legal compliance and fraud prevention

Data Sharing

Information is shared with service providers (including cloud infrastructure and AI model providers), law enforcement when legally required, business transfer recipients, and affiliates. We do not sell personal data or share it for cross-context behavioral advertising.

User Rights

• Email opt-out via unsubscribe links
• Cookie blocking through browser settings
• Privacy browser extensions supported
• Do Not Track signals are currently not honored
• Where applicable law provides them, rights of access, correction, deletion, portability, and the right to object to or opt out of profiling and automated decision-making. Requests may be submitted to privacy@statisfy.com. For personal data held as Customer Data, see Applicability above.

Additional Provisions

Data retention periods are determined by relationship maintenance needs and legal obligations. We use reasonable organizational, technical and administrative measures for security. Our services exclude children under 18. Policy modifications are effective upon posting.

Contact

For privacy-related inquiries, contact us at privacy@statisfy.com.