A dedicated CSM for every customer
Meet your AI CSM, a digital replica of your best CSM. It onboards, answers, and nudges every account, day and night, in your brand's voice. Not just your top logos, your whole book.
Coverage goes from 1 : 200 to 1 : 1, every account, proactively managed.
Rosie AI CSM
Online · replies instantly · in your brand's voice
1 : 1
Coverage: a CSM for every customer
90–95%
Interactions handled autonomously
3 wks
Time to deploy
+2–5%
NRR uplift
The CS reality
You can't hire enough CSMs to cover your book
Coverage stops at the top slice of accounts. Everyone else gets a newsletter, and that's exactly where churn hides.
Coverage stops at the top
Your CSMs can only touch the top slice of accounts. The long tail gets a newsletter and an auto-renewal notice. Most of your customers never meet their CSM.
That's where churn hides
Silent churn and missed expansion live in the un-covered accounts. Risk signals go unseen, renewals slip, upsells never happen, and you find out at renewal. Too late to act.
Headcount won't close it
Every new logo widens the gap faster than you can hire. Cost-to-serve climbs while NRR stays flat. You need coverage that scales without the headcount.
The AI CSM
A true digital replica of your best CSM
It knows your product, your playbooks, and each customer's history, and shows up wherever your customers already are. It onboards, answers, and nudges every account, 24/7.
Onboard
Give it a name, your playbooks, and the knowledge your best CSMs carry.
Deploy
In-app chat, email, Slack, and a branded portal, everywhere customers reach you.
Scale
Onboard new customers, answer questions 24/7, and drive adoption & renewals.
One CSM, every surface
In-App Chat
A branded popup & widget, right where customers already work
Slack
Answers and outreach in shared channels and DMs
Proactive, usage-triggered nudges in your brand's voice
Branded Portal
A dedicated experience customers can return to any time
Trained on your best people
It learns from your best CSMs, and never stops
Turn the expertise trapped in your top performers' heads into A-team coverage for your entire book.
Modeled on your best CSMs
Learns from your top CSMs' calls, emails, and product usage, picking up how they talk, prioritize, and resolve issues. It captures the tone, phrasing, and plays that win.
A-team coverage for every account
Turns your best people's playbook into coverage for your entire long tail. The accounts no CSM has time for today finally get attention, remembered at the person, account, and org level.
Smarter every day
Every interaction and every CSM edit trains it. Quality climbs, escalations fall. Your whole team's expertise, captured and reused. It compounds.
You stay in control
Autonomous where it's safe, human where it matters
The AI CSM handles 90–95% of interactions on its own. The 5–10% that are unsure or high-stakes route straight to your team, with a reply already drafted.
It handles the interaction
Answers questions and runs outreach, in your voice, grounded in your systems.
Unsure or high-stakes?
It knows its limits and escalates before it ever guesses.
Routed to your team
Auto-assigned to the next available CSM, no manual triage.
Reviewed & sent
It pre-writes the reply; a human approves, edits if needed, and hits send.
What your team sees
One queue, full context
Every escalation lands in one place, auto-assigned, pre-drafted, and learning from every edit.
90–95%
handled autonomously
5–10%
routed to your team
Shared Action Queue
Every escalation lands in one place, auto-assigned to the next available CSM, no manual triage.
Auto-Drafted Responses
The AI CSM pre-writes the reply. Your CSM reviews, edits if needed, and sends.
Feedback Loop
Every CSM edit trains the system. Escalations decrease as the agent learns your book.
Customer Portfolio Dashboard
Account health, engagement timeline, and product usage, so anyone can pick up any account instantly.
A new model for CS
Coverage that scales with AI, not hiring
The old model · today
- Coverage = headcount, you cover only the top
- The long tail is ignored
- Playbooks trapped in your best CSMs' heads
- You scale coverage by hiring
- Reactive: you find out at renewal
- CS is a cost center you ration
The new model · with Statisfy
- Coverage = an AI CSM on every account
- Every account gets proactive attention
- Your best CSM's playbook, on every account
- You scale with AI, not headcount
- Proactive: risks caught before they churn
- CS is a growth engine that drives NRR
The winners won't have bigger CS teams. They'll have AI ones.
The business case
Coverage becomes a growth lever, not a cost
When every account gets a CSM, the metrics your board cares about start to move.
01
Protect the base
Catch risk across the long tail before renewal, the churn you never used to see coming.
02
Grow the base
Proactive onboarding and expansion nudges on every account, not just the top 20%.
03
Serve for less
Cover 5–10× the accounts without 5–10× the headcount. Cost-to-serve drops.
04
Move faster
Onboard and answer in minutes, not weeks. Time-to-value collapses across the book.
+2–5%
NRR uplift
100%
of accounts covered
5–10×
CSM capacity
90–95%
handled autonomously
Customer story
Proof it works: live in 3 weeks at Simpplr
Simpplr replaced reactive firefighting with AI-driven customer intelligence, and freed their CSMs to act instead of gathering data.
“ This is fundamentally AI-first. It complements how our team actually works, rather than adding another system they have to maintain.
Jai Valluri
SVP of Customer Experience, Simpplr
20%
Less CSM admin time, data gathering handled automatically
3 weeks
From kickoff to live, vs the 6–9 month industry standard
24/7
Every account watched for churn risk, not just the top accounts
Give every customer a CSM, starting this quarter
See your own AI CSM respond live across email, Slack, in-app chat, and a branded portal. 15 minutes, no prep required.
Where it's headed
Live today, more capable every quarter
Text-based AI CSM
- Text-Based AI CSM: Answers instantly, grounded in your knowledge and systems
- Guided Onboarding: Walks new customers to first value
- Proactive Outreach: Usage-triggered tips & nudges
- Self-Learning Memory: Remembers every customer, learns continuously
- Human-in-the-Loop: Pooled CSM dashboard, auto-drafted replies
Audio & video modalities
- Voice Calls: End users can call the AI CSM directly
- Video Sessions: Live video for onboarding & troubleshooting
- Screen Share: Real-time guided walkthroughs with the agent
- Multi-Language: Localized responses across global accounts
- Richer Persona: Avatar + voice identity per brand
What to expect in your demo
Meet Rosie, your AI CSM, live across every surface
A 15–20 minute walkthrough of your AI CSM, responding live across email, Slack, in-app chat, and a branded portal.
- 01
Onboard your AI CSM
Persona, knowledge base, guardrails & autonomy, set up in one screen, like onboarding a new hire.
- 02
One CSM, every surface
Watch the same AI CSM respond live across email, Slack, in-app chat, and a branded portal.
- 03
Trust & human-in-the-loop
See the guardrails, and how 5–10% of cases route to your team, so you always stay in control.
- 04
Roadmap & ROI
3-week deploy · 20%+ CSM productivity · 2–5%+ NRR lift. Plus what's next in voice & video.
Security & compliance