Give every customer a dedicated CSM — without hiring one
Statisfy's AI CSM onboards, answers, and grows every account 24/7 across chat, email, Slack, and a branded portal. 90–95% handled autonomously, within the guardrails you set.
Rosie AI CSM
Online · replies instantly · in your brand's voice
1 : 1
A dedicated CSM on every account
90–95%
Interactions handled autonomously
+2–5%
Net revenue retention uplift
3 wks
From kickoff to live
Trusted by modern customer success teams
The CS reality
You can't hire enough CSMs to cover your book
Coverage stops at the top slice of accounts. Everyone else gets a newsletter, and that's exactly where churn hides.
Coverage stops at the top
Your CSMs can only touch the top slice of accounts. The long tail gets a newsletter and an auto-renewal notice. Most of your customers never meet their CSM.
That's where churn hides
Silent churn and missed expansion live in the un-covered accounts. Risk signals go unseen, renewals slip, upsells never happen, and you find out at renewal. Too late to act.
Headcount won't close it
Every new logo widens the gap faster than you can hire. Cost-to-serve climbs while NRR stays flat. You need coverage that scales without the headcount.
The AI CSM
A true digital replica of your best CSM
It shows up wherever your customers already are. It onboards, answers, and nudges every account, 24/7.
Configure
Give it a name, your playbooks, and the knowledge your best CSMs carry.
Engage
It reaches customers across email, portal, Slack, and in-app chat, everywhere they already are.
Scale
Onboard new customers, answer questions 24/7, and drive adoption and renewals.
One CSM, multiple surfaces
Proactive, usage-triggered nudges in your brand's voice
Branded Portal
A dedicated experience customers can return to any time
Slack
Answers and outreach in shared channels and DMs
In-App Chat
A branded popup & widget, right where customers already work
Why Statisfy
A dedicated CSM on every account, not just the top 20%
A digital replica of your best CSM, on every account, so silent churn and missed expansion stop hiding in your long tail.
Cover 100% of your book
Not just the top 20%. Every account gets proactive onboarding, answers, and renewal nudges, the long tail included.
Sounds exactly like your team
Trained on your best CSMs' calls and emails, so it picks up their tone, phrasing, and winning plays.
Trust & guardrails built in
It answers within the guardrails and autonomy you define, and escalates anything unsure or high-stakes with a reply already drafted.
Live in 3 weeks
Not 6–9 months. Time-to-value collapses across the book while cost-to-serve drops.
Trained on your best people
It learns from your best CSMs, and never stops
Turn the expertise trapped in your top performers' heads into A-team coverage for your entire book.
Modeled on your best CSMs
Learns from your top CSMs' calls, emails, and product usage, picking up how they talk, prioritize, and resolve issues. It captures the tone, phrasing, and plays that win.
A-team coverage everywhere
Turns your best people's playbook into coverage for your entire long tail. The accounts no CSM has time for today finally get the proactive attention they deserve.
Smarter every day
Every interaction and every CSM edit trains it. Quality climbs, escalations fall. Your whole team's expertise, captured and reused. It compounds.
Trust & guardrails
Autonomous within the guardrails you set
The AI CSM handles 90–95% of interactions on its own. The 5–10% that are unsure or high-stakes route straight to your team, with a reply already drafted.
It handles the interaction
Answers questions and runs outreach, in your voice, grounded in your systems.
Unsure or high-stakes?
It knows its limits and escalates before it ever guesses.
Routed to your team
Auto-assigned to the next available CSM, no manual triage.
Reviewed & sent
It pre-writes the reply; a human approves, edits if needed, and hits send.
What your team sees
One queue, full context
Every escalation lands in one place, auto-assigned, pre-drafted, and learning from every edit.
90–95%
handled autonomously
5–10%
routed to your team
Shared Action Queue
Every escalation lands in one place, auto-assigned to the next available CSM, no manual triage.
Auto-Drafted Responses
The AI CSM pre-writes the reply. Your CSM reviews, edits if needed, and sends.
Feedback Loop
Every CSM edit trains the system. Escalations decrease as the agent learns your book.
Customer Portfolio Dashboard
Account health, engagement timeline, and product usage, so anyone can pick up any account instantly.
IN PROGRESS 46
NEEDS RESPONSE 9
ON HOLD 5
CLOSED 5
One shared queue — every escalation auto-assigned, with full customer context.
A new model for CS
Coverage that scales with AI, not hiring
The old model · today
- Coverage = headcount, you cover only the top
- The long tail is ignored
- Playbooks trapped in your best CSMs' heads
- You scale coverage by hiring
- Reactive: you find out at renewal
- CS is a cost center you ration
The new model · with Statisfy
- Coverage = an AI CSM on every account
- Every account gets proactive attention
- Your best CSM's playbook, on every account
- You scale with AI, not headcount
- Proactive: risks caught before they churn
- CS is a growth engine that drives NRR
The winners won't have bigger CS teams. They'll have AI ones.
The business case
Coverage becomes a growth lever, not a cost
When every account gets a CSM, the metrics your board cares about start to move.
01
Protect the base
Catch risk across the long tail before renewal, the churn you never used to see coming.
02
Grow the base
Proactive onboarding and expansion nudges on every account, not just the top 20%.
03
Serve for less
Cover 5–10× the accounts without 5–10× the headcount. Cost-to-serve drops.
04
Move faster
Onboard and answer in minutes, not weeks. Time-to-value collapses across the book.
+2–5%
NRR uplift
100%
of accounts covered
5–10×
CSM capacity
90–95%
handled autonomously
Customer story
Proof it works: live in 3 weeks at Simpplr
Simpplr replaced reactive firefighting with AI-driven customer intelligence, and freed their CSMs to act instead of gathering data.
“ This is fundamentally AI-first. It complements how our team actually works, rather than adding another system they have to maintain.
Jai Valluri
SVP of Customer Experience, Simpplr
20%
Less CSM admin time, data gathering handled automatically
3 weeks
From kickoff to live, vs the 6–9 month industry standard
24/7
Every account watched for churn risk, not just the top accounts
See your own AI CSM respond live
15 minutes, no prep. Across email, Slack, in-app chat, and a branded portal.
Where it's headed
Live today, more capable every quarter
Text-based AI CSM
- Text-Based AI CSM: Answers instantly, grounded in your knowledge
- Guided Onboarding: Walks new customers to first value
- Proactive Outreach: Usage-triggered tips & nudges
- Self-Learning Memory: Remembers every customer, learns continuously
- Human-in-the-Loop: Pooled CSM dashboard, auto-drafted replies
Audio & video modalities
- Voice Calls: End users can call the AI CSM directly
- Video Sessions: Live video for onboarding & troubleshooting
- Screen Share: Real-time guided walkthroughs with the agent
- Multi-Language: Localized responses across global accounts
- Richer Persona: Avatar + voice identity per brand
Questions, answered
Everything you need before the demo
How fast can we go live?
Most teams are live in about 3 weeks, versus the 6–9 month industry standard. You onboard the AI CSM like a new hire, persona, knowledge base, and guardrails, in one screen.
Will it actually sound like us, or go off the rails?
It's modeled on your best CSMs' real calls and emails, so it matches your tone and plays. Guardrails and human-in-the-loop review keep it on-brand, and it escalates anything unsure or high-stakes before it ever guesses.
How much does it really handle on its own?
90–95% of interactions are resolved autonomously. The remaining 5–10% land in one shared queue, auto-assigned to the next available CSM with a reply pre-drafted, so a human always approves the sensitive calls.
Is our customer data secure?
Yes. Statisfy is SOC 2 Type II, GDPR, CCPA, ISO 27001, and HIPAA-aligned. Your data is used to serve your customers, not to train shared models.
What does it connect to?
Your CRM (Salesforce, HubSpot), conversation intelligence (Gong, Chorus), product analytics (Mixpanel, Amplitude), support (Zendesk, Intercom), and communication (Slack, Gmail, Calendar), so it acts on real signals, not guesses.
How do we get started?
Book a 15-minute demo. You'll see your own AI CSM respond live across email, Slack, in-app chat, and a branded portal, no prep required.
What to expect in your demo
Meet Rosie, your AI CSM, live across every surface
A 15–20 minute walkthrough of your AI CSM, responding live across email, Slack, in-app chat, and a branded portal.
- 01
Onboard your AI CSM
Persona, knowledge base, guardrails & autonomy, set up in one screen, like onboarding a new hire.
- 02
One CSM, multiple surfaces
Watch the same AI CSM respond live across email, portal, Slack, and in-app chat.
- 03
Trust & human-in-the-loop
See the guardrails, and how 5–10% of cases route to your team, so you always stay in control.
- 04
Roadmap & ROI
3-week deploy · 20%+ CSM productivity · 2–5%+ NRR lift. Plus what's next in voice & video.
Security & compliance